Call Centre Training

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This course is currently closed
  • Duration: 2 Hours
  • Publisher: Masterclass Digital Campus, Tourvest Travel Services. 
  • Watch the Video below.
  • Listen to the Audio description.
  • Ensure to acknowledge the quizzes in the courses.

COURSE DESCRIPTION

This course will allow the employee to enter their work area with confidence that they are equipped to answer questions, overcome objections and ultimately close deals.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments/quizzes. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

By completing this course, you will have a better understanding of the techniques and skills required to work at a call centre.

PLEASE NOTE

For lessons including topics; please be sure to mark the lesson(s) complete after completing the last topic in that lesson.

Module 1 – Getting Started
Module 2 – The Basics (I)
Module 3 – The Basics (II)
Module 4 – Phone Etiquette
Module 5 – Tools
Module 6 – Speaking Like a Star
Module 7 – Types of Questions
Module 8 – Benchmarking
Module 9 – Goal Setting
Module 10 – Key Steps
Module 11 – Closing
Module 12 – Wrapping Up

BetterMe Leaderboard

General Leaderboard

# Name B.E.A.R Badges BetterMe Points B.E.A.R Level
1 Siphosihle 129 15830 Level 1
2 Kgololosego 28 4710 Level 0
3 Coleen 30 3000 Level 0
4 Linda 22 2200 Level 0
5 Bulelwa 20 2000 Level 0