COURSE DESCRIPTION

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments/quizzes. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

This workshop is designed to help you in the following ways: Understand the basic concept of knowledge management (KM), Identify the do’s and don’ts of KM, Identify the KM life cycle, Identify the new KM paradigm, Identify the KM models, Understand how to build a KM rational for your company, Understand how to customize KM definitions, Identify the steps to implementing KM in your organization, Identify tips for success, Understand the advance topics in KM