Our workplaces are experiencing a range of changes and transitions during this age of COVID-19, including adapting to changing needs around communication.

During these trying times many of us are working remotely for the first time, juggling unexpected worklife demands, and working in a climate of ambiguity and uncertainty. Now, more than ever, clear, concise and empathic communication is needed to further a sense of belonging, foster respect, and provide direction. However, with our increased reliance on technology for communication comes the increased likelihood of misunderstanding and misinterpretation in our messages.

Written communication doesn’t capture tone, facial expressions, and other important sources of information we use during face-to-face interactions. We often fail to appreciate how these sources of information are lost in email, group chats, virtual calls or texts. We tend to fill in the gaps by jumping to negative conclusions—for instance, assuming others are upset or frustrated with us.