- Travelit Micro-Learning / Duration: 5 Minutes
- Certification: Masterclass Digital Campus
- Publisher: L&D, Tourvest Travel Services
Learning Outcome
- Changes to car reservations after collection cannot be made in the GDS - it has to be done with the Car vendor directly.
Car Extension (Internal) - Explainer Video
Car Extension (Internal) - System Walk Through
Video Developed By: Charne van der Hoven / Video Duration: 3 Minutes / For best viewing experience, maximise the video by clicking on the dual arrow at the bottom right-hand corner of the video.
Key Take Home Points
Expand Each + Below
Extending a voucher with new dates and times solely on Travelit is not going to generate to the car vendor / GDS, which is why we need to liase with the car vendor to ensure that the change is facilitated correctly.
Changes before collection, a new reservation must be confirmed first then original reservation removed. The normal approval process follows and new voucher is then created.
After collection contact the Car Vendor first to amend the car reservation.
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After collection, car extensions cannot be done via the GDS.
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When processing the voucher extend, the “Reason for Change “ needs to be completed.
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Before collection, modify by rebooking new dates and then remove the original car reservation.
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