• Debtors Supervisor – Can approve refunds up to R5,000
  • Debtors Managers – Can approve refunds up to R50,000
  • Financial Manager – Can approve refund up to R100,000.00
  • CFO – approves refunds up to R1000,000.00
  • CEO - approves refunds over R1000,000.00
  1. If amount exceeds R50000.00 Then the Debtors Manager will have to get approval from the FM to proceed with the refund, attaching proof of EFT or the swipe of the exact transactions or credit note details thereof
  2. A credit amount should be reflecting on the debtors account before any refunds are approved or processed.
  3. If a client requires a refund via EFT we need to complete a Cheque Requisition and also have the clients banking details on an official letter on hand ,  the payment requisition approval must be sent to the Debtors Manager the FM depending on the value stipulated above.
  4. A Customer refund number needs to be provided on the Cheque Requisition before it is sent out for approval to Management.
  5. Below is the detail on how a customer refund is processed in NetSuite.

Course Content

Customer Refund Approval Process – Quiz

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# Name B.E.A.R Badges BetterMe Points B.E.A.R Level
1 Siphosihle 129 15830 Level 1
2 Kgololosego 28 4710 Level 0
3 Coleen 30 3000 Level 0
4 Linda 22 2200 Level 0
5 Bulelwa 20 2000 Level 0