Telephone Etiquette – Master Class

Telephone Etiquette

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COURSE DESCRIPTION

This course will teach you how to recognise appropriate telephone knowledge, how to properly handle incoming and outgoing calls, how to handle rude callers adequately as well as teach you different methods or training employees.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments/quizzes. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

By completing this course, you will be able to recognise the different aspects of telephone language, as well as properly handle inbound and outbound calls.

PLEASE NOTE

For lessons including topics; please be sure to mark the lesson(s) complete after completing the last topic in that lesson.

Module 1 – Getting Started

Module 2 – Aspects of Phone Etiquette

Module 3 – Using Proper Phone Language

Module 4 – Eliminate Phone Distractions

Module 5 – Inbound Calls

Module 6 – Outbound Calls

Module 7 – Handling Rude or Angry Callers

Module 8 – Handling Interoffice Calls

Module 9 – Handling Voicemail Messages

Module 10 – Methods of Training Employees

Module 11 – Correcting Poor Telephone Etiquette

Module 12 – Wrapping Up

BetterMe Leaderboard

General Leaderboard

#	Name	B.E.A.R Badges	BetterMe Points	B.E.A.R Level
1	Siphosihle	129	15830	Level 1
2	Kgololosego	28	4710	Level 0
3	Coleen	30	3000	Level 0
4	Linda	22	2200	Level 0
5	Bulelwa	20	2000	Level 0