Travelit WhatsApp Chat Support
- Duration: 4 min
- Publisher: Masterclass Digital Campus, Tourvest Travel Services.Â
- This learning engagement includes an explainer video, system walk through video and a PDF manual.
Watch the AI Explainer Video Below
Duration: 2 Minutes / For best viewing experience, maximise the video by clicking on the dual arrow at the bottom right hand corner of the video.
Key Take Home Points
Users on the Travelit landing page can click the “Need Help?” widget to generate a QR code. Scanning this code with a mobile device opens a WhatsApp chat with Phill, the chatbot.
Once in the chat, Phill presents five self-service menu options, four of which are automated. Option 4 connects users with an in-house consultant for more personalized support.
If a consultant is requested, users must provide a brief description of their query. They will be notified when a consultant is assigned, and once the query is resolved, Phill will prompt the user to rate the service.
Quick Quiz