Support Center
How to Search and View an Order
Step 1
Hover over the ‘Stock and Orders’ Icon. Click Order Manager from the drop down.
Step 2
Search for an order via the search options below.
Order Status search field; Status definitions below:
- Waiting for approval – when an order is waiting for approval.
- Rejected by approver – if an order is rejected the status will change and the order will have to be placed again. If an order is rejected, the approver will have to state a reason why it is rejected.
- Success order placed – the order has been approved successfully.
- Pending waiting orders – this refers to an open cart, this happens when a user created a shopping cart but does not submit for approval. The system keeps that cart as an open cart so the user can come back and complete their cart or if not completed within 24 hours it will delete it automatically.
- Warning cancelled orders – this is when you as the buyer cancels the order, the system will send a notification to the supplier to inform them the unit has cancelled the order.
The list of orders will show below the search field options.
How to View an Order
Step 1
- The user can click on the order they have searched for.
- Hover over the Action icon, then click on ‘View Order’ to see the order.
Specific order reference.
Purchase Order Number
Date the order was created
Name of the person that raised the order
Name of the Vendor supplying the order
Type of order placed
Date the order will be delivered
Total Cost of the order
Status of the order I.E. Order Approved, waiting vendor confirmation/Order Fully Received/Open Cart/Order Received with comments/Order Open nothing received/Order Partially Received
ORDER STATUS:
The supplier is notified via e-mail that the order has been placed. The supplier is expected to action the order by accepting/rejecting/amending the order. The user/buyer will receive e-mail notification on the supplier’s action take the order.
