Session 2 - Business Users, Call Center Agents and Reception
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- Duration: 18 Minutes
- Publisher: Tourvest Travel Services Learning & Development.
- Ensure to complete the course quiz.
LEARNING OUTCOMES:
- Supported Browsers
- Steps to Log in with TTS Single Sign On
- PureCloud Interface Overview
- Your profile and managing your status
- Selecting your phone (WebRTC / Remote)
- Types of phones available
- Preferences and Browser Permissions
- Sound Settings (Microphone, Speaker & Headset)
- Favorites (Chat, Video etc.)
- General: Personal Calls, Inbox, Agent Assistance)
- Directory (Organization and External Contacts)
Watch the full video below:
Duration: 17 Minutes