Session 5 - Call Center Agents and Reception

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Not Enrolled

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Closed

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This course is currently closed
  • Duration: 10 Minutes
  • Publisher: Tourvest Travel Services Learning & Development.
  • Ensure to complete the course quiz.
  • Managing your status in the Queue (On and Off Queue)
  • Receive Interactions on Queue (Missing an Interaction)
  • Answering an Incoming Voice Interaction (Hold, Transfer, Wrap-Up)
  • Create or update an External Contact during an Interaction

Course Content

Genesys PureCloud Session 5 – Quiz

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# Name B.E.A.R Badges BetterMe Points B.E.A.R Level
1 Siphosihle 129 15830 Level 1
2 Kgololosego 28 4710 Level 0
3 Coleen 30 3000 Level 0
4 Linda 22 2200 Level 0
5 Bulelwa 20 2000 Level 0