- Log onto TravelIT
- Login as company – TravelIT Root Company
- Click on Virtual Cards Icon
- Insert the virtual card number in question under the Credit card Number tab.
- Press search to see all information pertaining to your search.
Types and Resolution of VCC Queries
- VCC transactions not on invoice listing Â
    – Log a call with Travelit for assistance
- Supplier invoices not on virtual card recon
    – Search using virtual cards icon, manually. Manage virtual cards. Request supplier invoices and upload
- Amount invoiced different to amount swiped
   – Credit note and re-invoice in AGM, VCC transactions are H2 referral transaction
- Supplier swiped less amount on the card , Supplier must reverse the transaction and correct the charge ( Avis example below)
- The supplier swiped twice and has to give 12.60 credit on the VCC card so we can do a roll up.
Duplicated charges on Client statement. In cases where a VCC transaction is raised and swiped by a Supplier as a referral transaction but then duplicated as a bill-back transaction. The bill-back transaction should be credit noted and the credit must be returned to the customer card via the Customer refund process.
Back to debtors – Relates to a declined auto swipe transaction. Banking will email us a list of transaction that declined and it is the credit controller’s responsibility to ensure that the transactions did not go off the client’s card successfully and notify banking that they can go ahead and debit the debtor account. Once the clients debtors account is debited the controller should swipe the client’s card manually. If the transaction already appeared on the clients card statement banking will also need to be notified in order to trace the funds. All controllers to investigate the reason for the decline (Back to Debtors) so that we eliminate this in the future.